Privacy policy

1. Data controller

Casiola Belgium, established at Everaertstraat 14 A, 8020 Oostkamp, is the controller of the personal data collected through this website.

You can reach us at support@casiola.com.

2. Data we collect

We only collect the data required to provide our services and operate the website:

• Contact details (name, email, phone number)
• Information about your property (address, features)
• Communication and booking data
• Technical data (IP address, browser type, cookies)

3. Legal basis and purposes

We process your data based on your consent, the performance of a contract, a legal obligation or our legitimate interest.

4. Retention period

We keep your data no longer than needed for the purposes for which it was collected, unless a longer period is legally required.

5. Third parties and processors

We only share data with processors that help us deliver our services (booking platforms, payment providers, hosting partners), always under a data processing agreement.

6. Your rights under the GDPR

You have the right to access, rectify, erase, restrict and port your data, and the right to object.

7. Contact and complaints

Questions or complaints? Contact us at support@casiola.com. You can also lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).

8. Facebook and Instagram advertising measurement

With your marketing consent, we share page views and successfully submitted inquiries with Meta (Facebook and Instagram) to measure and optimize campaigns. Meta receives browser and device data, IP address, visited URL, advertising cookie identifiers and a unique event identifier; not your name, email, phone or form answers. You can reject or later withdraw through cookie preferences. Your choice, timestamp, displayed notice and a random visitor identifier are stored locally in your browser; previous acceptance remains in the choice history.