Every question, answered.

Create a free account or fill in the 'Start now' form. Your dedicated account manager gets in touch within one business day to discuss your property. Most owners are live across every platform within 3–7 days.

No. There is no setup fee, no subscription and no credit card needed to create an account. You only pay once we generate bookings for you.

About one hour of your time on day zero. Your account manager then optimises the listing over 1–3 days, and your property is live on every major platform within a week.

Yes. We import your existing Airbnb listing with photos, description, reviews and pricing — so you keep your history and any Superhost status.

No. Casiola supports both owners switching from self-management and owners launching their first property. Each profile has a dedicated journey.

€99 per month + 15% commission on the net rental price. No setup fee, no lock-in. Every service in our package is included: dynamic pricing, listing optimisation, 24/7 guest communication, calendar management, monthly reporting and a dedicated account manager.

No — Airbnb, Booking.com, Vrbo and Expedia each charge their own platform fees directly to the guest or host. Those fees are separate from Casiola's commission and are standard across the industry.

No. Cleaning is billed separately to the guest as a cleaning fee and paid to your own local cleaner. Casiola is a digital management layer — we don't operate our own cleaning crews.

No. You can cancel any time with no exit fee and no minimum term. Our retention comes from results, not contracts.

No. The revenue calculator, listing review and regulations checker are entirely free, with no account required.

We are a digital management layer: dynamic pricing, listing optimisation (copy, photos, ranking), multi-platform distribution, 24/7 guest support, calendar sync, performance reporting and a dedicated account manager. Guest communication is fully covered, day and night.

We don't handle on-the-ground operations — cleaning, laundry, key handover, in-person check-in, maintenance, restocking or in-stay troubleshooting. Those stay with your own local partners. We can introduce you to vetted partners, but you contract directly with them.

Yes. You get a named account manager who knows your property, your goals and your market. No rotating ticket queue.

Yes — provided you have local contacts for cleaning, maintenance and key handover. We handle everything digital; they handle everything physical. We can introduce you to vetted local partners if needed.

Airbnb, Booking.com, Vrbo, Expedia, TripAdvisor and your own direct-booking site — all with real-time calendar sync to prevent double bookings.

Yes. Listings stay under your own host profile on every platform. You keep your reviews, your ranking, your Superhost status and your direct guest relationships.

No. Because we operate under your existing account, your history and Superhost status are preserved. In most cases, ratings actually improve thanks to faster, more professional communication.

Yes. You keep full control of your calendar from the dashboard and can block any date instantly — the change syncs to every platform within seconds.

Yes. You set your floor price and any rules (minimum nights, lead time, seasonal rules). Our dynamic pricing engine works within those guardrails.

Our in-house team — 24/7, in English, Dutch, French and German. We handle inquiries, booking questions, verification, payments and disputes. On-the-ground logistics — check-in, keys, maintenance — stay with your local setup.

Every booking is verified before confirmation: ID checks where available, prior reviews, booking patterns and stated purpose of stay. High-risk bookings are flagged before they reach your calendar.

Each booking is covered by the platform's standard damage protection (Airbnb's AirCover up to $3M, Booking.com's damage program, etc.). Our team handles the claim with the platform and coordinates repair with your local contact.

Yes. Faster, more professional communication and proactive issue resolution typically lift ratings by 0.2–0.4 stars within 90 days.

Platforms pay you directly on their standard schedule (typically 24h after check-in for Airbnb). Casiola's commission is invoiced monthly based on completed stays.

Yes. One consolidated monthly report showing bookings, ADR, occupancy, channel mix, payouts, our commission and a single invoice you can forward to your accountant.

Most platforms collect and remit tourist tax automatically in covered municipalities. We help you confirm what applies in your city. VAT and income tax on your rental income remain your responsibility — we provide every data point your accountant needs.

Yes. Our free regulations checker covers Flemish, Brussels and Walloon rules for tourist accommodation and flags permits, registration numbers, fire safety and other obligations before you list.

We guide you through the application (e.g. Tourism Flanders recognition, Brussels registration number, Walloon declaration), but the application itself stays in your name — that's a legal requirement.

Your account manager proactively tracks relevant changes and adjusts your listing, minimum stays or availability to keep you compliant.

You do. Listings live under your own platform accounts, guest data belongs to you, and you can export everything from the dashboard at any time.

Nothing — it stays exactly where it is, on your accounts, with your reviews and history. We simply stop managing. No exit fees, no clawbacks.

Two-factor authentication, encrypted storage and EU-based infrastructure. We never share guest or owner data with third parties for marketing.

Yes. We guide new hosts from idea to first booking: legality check, furnishing checklist, price benchmark, photo guidance and launch across platforms. See /for-new-hosts for the full journey.

It depends on your region, property type and season. Use our free revenue calculator for a realistic, data-backed number in 30 seconds.

Legal permission to short-let (permit or registration depending on the municipality), basic furnishing and amenities, photos (we guide you) and a local cleaner. We handle the rest.

Three things, fast: nightly rates set by human + data (typically +22–32% revenue), guest communication off your plate, and distribution beyond Airbnb. See /for-active-hosts for what the first 90 days look like.

No. Existing bookings remain untouched on Airbnb. Onboarding happens during your normal flow and calendar sync prevents any conflicts from day one.

Most owners see measurable revenue and occupancy lift within the first 60–90 days. Full impact compounds over one seasonal cycle.